FAQs

  • To schedule an appointment, call 904-539-9930 or email ashley.michaelis@empoweredvoicerehab.org.

    If your physician has sent us a referral, we will contact you to schedule.

  • At Empowered Voice Rehabilitation, we believe that functional treatment is integral to achieving your goals. We offer services in-person in your own home (for patients located in the Jacksonville, FL area), via telepractice, or out in the community. When you schedule your appointment, we will discuss and confirm location with you prior to your appointment.

  • Empowered Voice Rehabilitation currently accepts:

    • Medicare

    • Medicaid

    • Private pay

    We are working on contracting/credentialing with BCBS, Humana, and others and will update our site when we have completed the process. Check back later or contact us for details if you would like to receive updates to our insurance coverage options.

    You may also check to see if you have out-of-network benefits through your insurance company if we are not currently contracted with them. We are happy to provide you with a superbill for potential coverage through other insurance carriers as an out-of-network provider. We suggest that you check with your insurance plan to see if they will accept a superbill.

    Payment is due at the time of service and we accept checks, cash, credit or debit cards.

  • Yes! You can use an FSA or HSA card to pay for these services.

  • A superbill is an itemized list of all healthcare services provided to a client. These claims can be submitted to payers for reimbursement. The superbill will also contain additional information about the client visit that is required by insurance companies for reimbursement.

    Superbills differ from receipts or invoices because they provide additional information regarding the visit (diagnosis and procedure codes) that are needed to get a claim approved and reimbursed.

  • If you are looking to have your services covered by insurance, we need to have a referral from a physician.

  • At this time, we are only licensed to treat patients residing in the states of Florida and/or Vermont.

    If you are out of state but interested in our services, please reach out to ashley.michaelis@empoweredvoicerehab.org to discuss potential options.

  • Practice Better is the practice management platform that Empowered Voice Rehabilitation utilizes. When you become a client with Empowered Voice Rehabilitation, you will receive a link to join Practice Better. This will give you access to your intake forms, medical record, notes from sessions, secure HIPAA compliant chat with your therapist, HIPAA compliant video conferencing for televideo appointments, and assigned home practice tasks.